Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:
CKBTravel.com & TravBooker.com is owned, operated and licensed by:
KEN-BA TURİZM TİC AS
(Also visiting and mail address)
Guzeloba Mah. Aydin Sok Tuccarlar Sit
C Blok K:1 07230 Muratpasa
07230 Lara, Antalya. Turkey.
Phone: 00.90.242 352 11 88
Switzerland: (Local representative)
KENBATurism AG (Administration office)
9422 Staad, Switzerland
VAT ID No. CH-217.3.542.410-5
Local Representatives in:
Switzerland, Greece, Cyprus, Jordan, Maldives, Albania, Bulgaria, Venezuela, UAE.
1. General Introduction
CKBTravel.com understands the importance of keeping the information about you that you entrust to us confidential and secure ("Customer Information").
The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, shopping preferences, credit card information ("Personal Information").
We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly.
2. Who Controls your Customer Information?
Customer Information collected by us is controlled by CKBTravel.com. Customer Information collected by CKBTravel.com is stored on central databases.
3. What Personal Information we do collect and how?
The CKBTravel.com collects Customer Information supplied by you and uses it to provide you with a dynamic, personalized and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information.
CKBTravel.com may collect Personal Information about you:
· When you purchase products and/or services
· When you participate in competitions, questionnaires and surveys
· When you contact us or our customer services personnel
Examples of Personal Information we collect in each case are:
Registration Information you provide us with your username, password and email address when you register an account on our website at the Your Account section.
Purchaser Information You provide us with your name, credit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details when you place an order through our website.
Information from Competitions, Questionnaires and Surveys:
When you complete questionnaires, surveys or competition entry forms you provide us with your personal information including your name, street address, email address and other information we might request.
Contacting us When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your personal information for example, name, email address etc.
Implicit data capture In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the CKBTravel.com website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, java script.
These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity.
The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive.
If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.
There are three types of cookies:
Session cookies these are used to maintain something called session state.
If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation.
Session cookies are required for the website to function but are not used in any way to identify you personally.
Permanent cookies when you visit our website, we will assign a permanent cookie on the hard drive of your computer.
You can view these by looking in the cookies directory of your browser installation.
As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit.
For instance, if you were looking at hotels in Istanbul last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognize you, so that we can show you that deal.
The aim is to enhance your experience whilst on the website and make sure you don‟t miss out on great offers.
Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.
Opting out although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies.
How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc).
Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.
Information from other sources we may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.
4. How do we use your Customer Information?
CKBTravel.com will use your Customer Information for a number of different purposes including:
For registering Your Account with CKBTravel.com
For fulfilling orders
For responding to your queries
For improving your onsite experience and providing you with information about products and services, special offers and promotions.
For internal operations and analysis
Registration we will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account.
We will send you a confirmation email notifying you that Your Account has been set up.
We may also obtain information about you from other sources and add this to Your Account profile for example, updated delivery details from couriers.
Fulfilling orders when you place an order for products or services via the website or other distribution channels, we will use your purchase information to process the requested transaction, fulfill your order and provide you with the products and services you expect.
Responding to communications we may use your customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing your account.
In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams.
We may also use your contact details to send you follow up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements.
We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in.
For quality assurance and training reasons we record most of our telephone calls with our customers. Some information including customer e-mails received by CKBTravel.com may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us.
Improving your shopping experience We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site.
We use this information to provide you with a more personalized experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you. When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest.
You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.
Internal administration and fraud prevention We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention. We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors our bank, or other third parties for the specific purpose of verifying that information.
If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has
not been confirmed and to request corrected details, if they can be provided, before we can process your order.
5. Who do we share your information with and why?
Third party suppliers and group company’s suppliers CKBTravel.com engages other group companies (suppliers), including service providers, joint venture and outsources providers to perform your need through us.
To the extent required to perform such functions on our behalf, these companies may process your customer Information.
Such functions include, processing bookings and confirming reservations for products and services shown on CKBTravel.com website,
Compliance with laws and regulations We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of CKBTravel.com, customers and others (for example, in any way relating to protection against fraudulent activities in respect of CKBTravel.com).
Transfers For any of the above purposes, we may need to send your information internationally including to countries outside the European Economic Area (EEA). Some of these jurisdictions offer differing levels of protection in respect of personal information.
6. How do we keep your Customer Information secure?
From Turkey we operate and are registered in accordance with applicable UK/US data protection legislation. We use leading technological and security measures (electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure.
Such measures include maintaining a secure encryption based transmission system, intrusion detection and prevention software and virus protection software in respect of Customer Information.
Other than as strictly required by our payment providers and by our credit card companies to process payments, CKBTravel.com reveals your stored credit card number to authorized personnel only.
7. How can you control your Customer Information?
CKBTravel.com understands that it is important that you have control over your Customer Information. You can view and change Your Account settings and information, including your contact email address by visiting the "Manage your personal and site details‟ section in Your Account on the website.
In particular, if you do not want to receive special offers and promotional communications from CKBTravel.com you can set your preferences to opt out via Your Account or by using the unsubscribe link at the bottom of emails you receive from us.